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Bangalore, India, Mar, 2023 - Juniper Networks, a provider in secure, AI-driven networks, announced that Meesho, India’s e-commerce marketplace, has selected Juniper’s AI-driven SD-WAN solution powered by Session Smart™ Routing (SSR) and the Juniper Mist Cloud to drive the network connectivity of its partner call centers across multiple locations nationwide, leading to improved uptime for Meesho’s voice over IP applications.

It is critical for Meesho to ensure high service levels and customer satisfaction, as well as to maintain timely responses to all incoming queries from its sellers and end-users in order to remain competitive within the country’s burgeoning e-commerce sector.

With the operation of their partner call centers being integral to the business, they required an SD-WAN solution that could provide greater agility and scalability to support its Voice over IP applications, especially during periods with high call volume. Juniper’s SD-WAN solution powered by SSR is designed to improve user and application experiences, while enabling more seamless connectivity and security. 

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"With Juniper’s AI-driven SD-WAN solutions, we have not only achieved an overall increase in call volume and retention rates, but we have also managed to build a service-centric network that allows us to unlock new levels of growth while strengthening our customer relationships. Through our partnership with Juniper, we believe we are one step closer to realizing our vision of democratizing internet commerce, all while achieving higher levels of customer satisfaction and business momentum."

- Ismail Mohideen, Director of IT, Meesho

"Juniper Networks is pleased to play a key role in Meesho’s vision of making e-commerce accessible to all in India and establishing a marketplace for small businesses to succeed in the digital world. With our simplified AI-driven approach to SD-WAN, we are confident of providing high-powered and more reliable call center performance through a seamless and more secure network experience. Our Session Smart routing technology is helping Meesho to harness the power of a cloud delivered call center with superior quality voice capabilities and AI-driven insights. We look forward to our continued partnership, in support of Meesho accelerating the e-commerce industry in India and beyond."

– Sajan Paul, Managing Director & Country Manager, India & SAARC Juniper Networks

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Friday, March 17, 2023