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Qualtrics Announces Significant Expansion Plans to Support Customer Growth Across Asia Pacific and Japan

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Sydney Australia, June 2, 2021 -- Qualtrics, (Nasdaq: XM), an Experience Management (XM) provider and creator of the XM category, announced plans to hire 1,200 new employees across Asia Pacific and Japan (APJ). The company is investing in talent and scaling its operations across the region - including opening a new headquarters in Sydney and data centre in Singapore - as businesses and governments increasingly turn to Qualtrics to help them deliver incredible customer, employee, brand, and product experiences.

"Organizations around the world are in the middle of an experience transformation –– and there is a massive market and category opportunity ahead of us," said Zig Serafin, CEO of Qualtrics. "We see this as some of the best organizations in the world – like Standard Chartered, Clarins, Atlassian, and Mitsubishi Electric – are using Qualtrics to retain and engage their employees, and to find new customers and keep the ones they already have."

"Experience data is becoming the most valuable data within an organisation, and Qualtrics has a 10-year head start in this market," added Serafin. "The investments we're making today will help us grow across Asia Pacific and Japan, and ensure we continue to help our customers build their next great customer, employee, product, and brand experiences."

"To help our customers succeed in this age of experience transformation, Qualtrics is committed to continually investing in and expanding our local operations. In the last year alone in Asia Pacific and Japan, we have established teams in entirely new countries for the first time, announced a new data centre, relocated to a larger regional HQ, and highlighted our intention to rapidly scale our local team. As a result, Qualtrics continues to lead the way in equipping businesses and governments with the tools, services, expertise, and support needed to design new experiences for our evolving world, and then continuously improve them," said Brigid Archibald, Managing Director for Qualtrics in APJ.

With plans to add 1,200 new jobs by the end of 2024, Qualtrics is increasing its investment in APJ to accelerate the significant growth already achieved since launching in the region in 2015.

This includes a new addition to the company's data centre network in the region, with the opening of a new location in Singapore in 2021 ensuring all governments and businesses across Southeast Asia comply with data sovereignty and security requirements when using Qualtrics. The company also moved to a new APJ HQ in Sydney at the beginning of 2021 in preparation for the expansion, and in 2020 formally launched operations in Hong Kong, South Korea, and India.

As part of this regional growth, Qualtrics has made a number of new senior hires including the appointment of Jason Laufer to Managing Director for ANZ, John Seo to Managing Director for Korea, and Navneet Narula to Managing Director for India.

Qualtrics is hiring for its seven offices - in Australia, New Zealand, Southeast Asia, Japan, South Korea, India, and Hong Kong - and all departments, including sales, professional services engineering, operations, customer success, and marketing.

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.taiwannews.com.tw

Date Posted: Friday, June 4, 2021



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