#contactcenterworld

San Francisco, CA, USA, Mar 22, 2022 -- Talkdesk, Inc., a global cloud contact center provider for customer-obsessed companies, introduced new apps for the Talkdesk On The Go suite of mobile solutions: Talkdesk Phone Mobile App and Talkdesk Schedule Mobile App. Together with the previously announced Talkdesk Conversations Mobile App, these latest innovations help contact center agents handle customer conversations, collaborate with peers, and manage schedules more effectively from anywhere at any time.

Critical to a company’s bottom line, today’s contact center agents face increasing challenges from rising call volumes, supply chain disruptions, and frustrated customers. According to research from Talkdesk AppConnect partner Calabrio, one in three contact center agents plan to quit their job within a year. Many also cite wanting greater flexibility to work when and where they choose.

"Talkdesk Phone and Talkdesk Schedule Mobile Apps represent significant advancements to our mobile strategy," said Charanya Kannan, chief product and engineering officer, Talkdesk. "They enable highly focused user experiences to help customer service agents be more productive, tightly connected, and have a better employee experience, whether they’re working at home or in the field. Talkdesk wants to ensure that contact centers can deliver exceptional customer experience in the age of the hybrid contact center, and we’ll continue to deliver new innovations to the Talkdesk On The Go suite."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Wednesday, March 23, 2022