#contactcenterworld

Waterloo, ON, April 2022 - OpenText™ (NASDAQ: OTEX), (TSX: OTEX), announced Tokio Marine Insurance Vietnam (TMIV), a P&C insurer in Vietnam, implemented OpenText solutions to modernize its client communication strategy and enable the delivery of information to customers.

Providing high-quality insurance and risk management services to enterprises across the region, TMIV has established itself as a partner for its customers in a dynamic and competitive industry. As part of its growth and expansion plans, the company strives to provide the standards of service, including clear, prompt client communications by developing workflows that enable the processing of high-volume client requests.

"One of the most important pieces of client communication for us is the policy document. Previously, we relied on manual processes to design, edit, and personalize these documents. This approach was so time-consuming, increased production costs, and resulted in long wait periods for customers," said Mr. Hideki Maeomote, General Director of TMIV. "We needed a solution that would streamline and accelerate our document workflows, which is aligned with our values to "Japan Quality" to our customers. With OpenText Exstream™ we have modernized internal processes and cut time spent on preparing insurance documents by almost half."

"Helping customers approach new business opportunities by modernizing their workflows is paramount in creating customer value," said James McGourlay, Executive Vice President, International Sales, OpenText. "By relying on OpenText, TMIV is transforming standard client communication processes to provide highly effective and efficient client experiences. We're pleased to continue working with our valued partner Delaware to explore more avenues to help TMIV expand their digital modernization strategy."

#contactcenterworld

Posted by Veronica Silva Cusi, the news correspondent
Source: https://www.newswire.ca

Date Posted: Thursday, April 21, 2022