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HGS Helping Crown Commercial Services to Make UK Public Sector Organisations More Cost-effective #contactcenterworld This announcement marks the third time HGS has been named as a supplier on the CCS Framework as part of the RM6181 Contact Centres and Business Services Framework Contract. The agreement provides public sector organisations with an approved list of suppliers that offer a range of contact centre services, including telephony, email, and web-based communications. "Our recently renewed agreement with CCS demonstrates our strength in the public sector and our continued commitment to the UK market," said Rob Irons, HGS Head of Public Sector Bids. "We’re proud to be continuing to support CCS for the next four years as we understand the importance of the service they provide for public sector organisations. We’re delighted by the opportunity to continue sharing our experience and expertise to help make a difference." Bringing together policy, advice, and direct buying, the CCS Framework is available to UK public sector bodies, including central government and arm’s length bodies and agencies, non-departmental public bodies, NHS bodies, local authorities, and the wider public sector. By purchasing through CCS commercial agreements, public and third sector organisations benefit from increased quality and value. "Our mission at HGS is to make our clients more competitive and efficient every day and we’re thrilled to be part of the CCS framework to continue working alongside public sector organisations and help them achieve this," said Graham Brown, HGS UK Chief Revenue Officer. "HGS has provided high-quality public sector contact centre services for more than 20 years, and our specialist team has more than 40 years’ combined experience managing complex, high performing contact centre services that deliver on buyers’ requirements." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Wednesday, September 15, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |