#contactcenterworld

San Francisco, CA, USA, Mar, 2023 - LiveVox (NASDAQ: LVOX) announced a partnership with CGI to integrate LiveVox’s contact center platform within CGI’s CACS X for collections. CACS X is CGI’s  cloud-native debt management offering that delivers a solution for driving customer-centric default management across the collections lifecycle. With this powerful new integration, CACS X customers can leverage LiveVox’s CCaaS platform to create a turnkey collections, compliance, and omnichannel communications platform that makes it even easier to help consumers tackle their debt and offer pathways to recovery.

"As a leading provider of debt management software, CGI was a natural integration partner for LiveVox," said John DiLullo, CEO, LiveVox. "Our outbound and inbound solutions featuring voice, text, chat, and email can be fully utilized by the universe of CGI’s customers. Nearly every LiveVox customer experiences a burst of productivity when deploying our omnichannel products and I am sure CGI’s will be no exception."

"CGI recognizes that the collections industry needs to value the importance of the customer experience. Viewing collections as an extension of customer service builds positive relationships and increases the likelihood of loyal customers," said Hemanth Gorur, Vice-President of Credit Solutions at CGI. "Partnering with LiveVox is a step in the right direction to setting a new precedent for customer treatment during the collections process."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Friday, March 31, 2023