#contactcenterworld

Henderson, NV, USA, Oct. 5, 2022 -- Duo World Inc. (OTC Pink: DUUO) announced the launch of its cloud-based contact center, DialDesk, a product designed to autoscale and handle omni-channel communication, including voice, chats, social media feeds, and integrations to many third party applications.

DialDesk is a subsidiary company of Duo World Inc., catering to the basic requirements of a contact center, while ensuring a great user experience and scalability. 

With DialDesk being a SaaS product, users would require very minimum training to get onboard and use the application; whether they may be new users or migrating from their existing systems, the product offers a friendly user interface with simple drag and drop UI for IVR/Call flow designing. 

DialDesk will initially target only the Southeast Asia Region by adopting a market penetration strategy for its growth by launching a scaled down version with limited features. However, the product is set to introduce more features within the next 12 months to increase its customers’ LTV (Lifetime value).

Mr. Ajeewan Aru, CEO of DialDesk, stated, "DialDesk will ensure the accessibility of the contact center software for small and medium enterprises with its low entry cost and pay-as-you-go subscription plans. To ensure the high availability of the system and scalability, DialDesk has chosen Amazon Web Services (AWS) as its infrastructure provider.

"Our focus is to listen to our customers’ feedback and continuously evolve the product to meet the ever-growing needs of multiple industries. Our product roadmap has got some interesting and innovative features that would place DialDesk ahead of the competition in the future."

Duo World Inc.’s CEO, Mr. Muhunthan Canagasooryam, said "A long awaited release of the cloud based contact center has now become a reality for Duo World with the launch of DialDesk cloud based contact center. The market offering will now enable Duo to provide its customers with a comprehensive hybrid cloud service offering. Today, with many customers having its workforce operating from different venues including home based working, it was necessary to facilitate an easy to use and low cost contact center on a subscription service for customers across the globe. With DialDesk, customers can now benefit from features and functionality which will enhance customer service experience to an all new height."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com

Date Posted: Thursday, October 6, 2022