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Nuh Police Start Helpline for Those Called by Courts #contactcenterworld "We have put in place a call centre-type set up where database as regards summons issued by various courts is uploaded daily, along with contact details of the persons concerned. A dedicated team calls them up to remind them of their court date a day earlier," Singla said. Many complainants, majority of them women, fail to reach the court due to lack of transport, time, fear and even family pressure. The helpline staff extends them the necessary help in that regard too. "If a person says he doesn’t have means to travel to the court, we arrange transportation for him. If someone seems scared or under pressure, we provide him protection and also counsel him. The project has stated showing results in just one month," Singla adds. "I am a witness in a case of molestation, but my family did not allow me to go to the court," said 19-year-old Shezana (name changed) of Punhana, adding that later cops talked to her brother and also arranged pick and drop for her for the court hearing. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, April 12, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |