Talkdesk Announces Guide to Transform Customer Experience With Knowledge Base Innovation
San Francisco, CA, USA, March, 2020 -- Talkdesk(R), Inc., a cloud contact center for innovative enterprises, announced Talkdesk Guide, an intelligent knowledge base that transforms the way businesses organize and provide information to their agents and customers.
Powered by artificial intelligence (AI) from Talkdesk iQ, Guide integrates information from disparate systems into one cohesive customer experience (CX) solution. Through the power of AI and flexibility of the cloud, Guide anticipates and interprets customer needs through trend analysis, natural language processing (NLP) and the digestion of multiple databases to dynamically personalize the self-service experience for each customer.
"Modern knowledge bases must excel at leveraging AI as a business strategy to deliver accurate answers using a variety of interfaces from the traditional voice channel and standard website information to conversational self-service tools like virtual agents, chatbots and communities," said Tiago Paiva, chief executive officer, Talkdesk. "Guide is a knowledge base solution with the flexibility of the cloud to consolidate multiple data sources to optimize each customer interaction with real-time recommendations."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Friday, March 13, 2020
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