© ContactCenterWorld.com

Debt Busters Boosts Revenue and Efficiencies with NewVoiceMedia


Sydney, Australia, Jan 10, 2017 -- NewVoiceMedia, a global provider of inside sales and contact center technology, announced that Debt Busters has multiplied its revenues and improved efficiencies with NewVoiceMedia’s inside sales platform.

Following an extensive selection process, Debt Busters selected NewVoiceMedia’s cloud CTI solution ContactWorld for Sales, along with Salesforce. 

With a single reporting engine at the heart of the business, Debt Busters is able to work entirely within Salesforce and therefore compare and understand the breadth of performance across its sales team. 

"Before ContactWorld, we wasted so much time each day with calls being answered by the wrong people," said Simon Frew, Founder of Debt Busters. "We could see straight away that ContactWorld would make our work so much easier, and with its usability and Salesforce integration, we knew it was the right solution for our business. NewVoiceMedia and Salesforce have completely transformed the way we’re able to support our clients, while helping us to grow at an unprecedented rate – increasing our customer base by 83 percent in less than a year."

Jonathan Gale, CEO of NewVoiceMedia, commented, "It’s great to see that Debt Busters has experienced such incredible success with ContactWorld. Not only has the company significantly increased its customer base and revenue, it’s also boosted connection rates with new clients, improved its performance and enhanced the customer service experience. And of course, as a cloud solution, our technology will continue to support Debt Busters throughout its rapid future growth."


Posted by Veronica Silva Cusi, news correspondent
Source: NewVoiceMedia

Date Posted: Friday, January 13, 2017

About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.