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Observe.AI named 2021 “Hot Vendor” in AI for the Intelligent Contact Center by Aragon Research #contactcenterworld Each year, Aragon Research recognizes "noteworthy, visionary, and innovative" vendors who are disrupting traditional models and strategies in advancing AI for the intelligent contact center, conversational AI, and sales enablement. "The dramatic market shifts of the last year have forced contact centers to adopt newly distributed hybrid/remote teams while accelerating persistent shifts in customer behaviors and needs. We’re proud to be recognized by Aragon for our intelligent workforce platform, which embeds our best-in-class AI and conversation intelligence into contact center workflows. The end result is a powerful feedback loop that empowers teams to distill business-improving insights from every customer interaction," said Swapnil Jain, CEO and Co-Founder of Observe.AI. "Our goal at Observe.AI is to usher in a new generation of contact center worker that’s AI-empowered, constantly improving, and ultra-productive. This intelligent workforce will deeply understand customer needs, improve CX behaviors, and exceed business goals by an order of magnitude." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Monday, December 6, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |