© ContactCenterWorld.com
Khoros Innovates to Transform Contact Centers for the Digital Age #contactcenterworld Consumer expectations and volumes are growing — across voice, chat, email, SMS, messaging, and social — but according to CCW, only about 18% of contact centers offer a seamless experience on all channels. In addition to improving customers’ omnichannel experience, contact centers must find ways to leverage these channels to both make money and save money. "As customers demand more convenience and trust, brands must manage digital acceleration and opportunity — and Khoros is here to help, with a powerful new paradigm to manage costs and increase revenue across the digital service funnel. With this latest release, we’re proud to empower digital frontline workers and AI working on their behalf to deliver better, secure customer experiences," said Sejal Amin, Chief Product and Technology Officer at Khoros. #contactcenterworld
Date Posted: Friday, October 15, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |