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Dubai Police Emergency Call Centre Received 1.2 million Calls in Second Quarter of this Year #contactcenterworld Dubai, UAE, July 22, 2021 -- Dubai Police received around 1.2 million calls on their emergency hotline number during the second quarter of this year. The latest statistics were revealed during the Operations Department’s performance appraisal meeting, headed by Major General Mohamed Saif Al Zafein, Assistant Commander-In-Chief for Operations Affairs. The emergency hotline 999 received 1,177,347 calls, of which, 99.6 per cent were answered within ten seconds, compared to 1,094,373 calls received during the same period last year. The average time for police patrols to reach extreme emergency scenes was 2.33 minutes during the second quarter of the year, while the response time to non-emergency calls was 10.45 minutes during the same period. Moreover, Dubai Police received 168,949 calls on the 901 number for non-emergencies during the second quarter of the year, where 94.42 per cent of the calls were answered within 20 seconds. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, July 23, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |