#contactcenterworld

Lehi, UT, USA, Jan. 31, 2022 -- Aktify Inc., a conversational collective intelligence (CI) platform for enterprise businesses, announced that it has joined in partnership with Five9, a provider of cloud contact center solutions. Aktify's AI-powered SMS platform for nurturing sales leads is now available on the Five9 CX Marketplace to help high-call-volume companies connect prospects to their inbound contact center agents.

Five9 is a provider of the intelligent cloud contact center, bringing the power of the cloud to customers worldwide and facilitating call minutes annually. Aktify is a provider in Conversational AI and provides a platform that enables conversations between brands and consumers by using data science and machine learning to extract value from leads who have expressed interest in a product or service. The partnership will enable seamless integration between the Five9 Intelligent Cloud Contact Center and Aktify's CI platform.

"We couldn't be more thrilled about partnering with Five9," Craig Daly, Chief Revenue Officer of Aktify stated. "The natural integration of both our products will help any high-lead, high-call volume company to create more revenue and truly excel as we go to market together."

Aktify is now officially one of Five9's independent software vendors (ISV) and has met all requirements to participate in the ISV program. This partnership will provide significant growth opportunities for every B2C organization that uses a sales call center.

"Proactive communication is a hallmark of great customer experience," said Walt Rossi, Vice President of Business Development at Five9. "Five9 is pleased to partner with Aktify to provide more choice and innovation in driving successful conversations between enterprises and their customers."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

Date Posted: Wednesday, February 2, 2022