#contactcenterworld

Boston, MA, USA, Nov 3, 2021 -- Creatio, a global software company that provides a no-code/low-code/no-code platform for process management and CRM, announced Heritage Life Insurance has successfully deployed Creatio in partnership with Tata Consultancy Services. Heritage opted for Creatio’s one platform that combines no-code capabilities, BPM engine, and out-of-the-box apps for sales, marketing, and service to replace their cumbersome legacy system and thus improve the customer service in their organization.

Heritage is a company with more than 60 years of experience in providing customers with the best-in-class insurance services. Heritage wanted to implement low-code/no-code tools to ensure that CSRs respond to the present needs and demands of the policyholders. Among their key requirements for the system were capabilities to create a complete IT landscape for managing acquired lines of business, full compliance with security standards for insurance business and customer-specific processes, no-code/low-code tools for in-depth customization and automation of industry-specific workflows, and software intuitiveness for easy adoption.

Heritage Life Insurance needed to step up its customer relationship management and business process automation after acquiring two lines of insurance business with all related customer data. This move has driven their transformation program with the help of Creatio’s intuitive no-code platform.

"Creatio’s no-code platform enables digital and IT leaders to quickly and easily automate workflows and streamline operations. We are happy to partner with Tata Consultancy Services and Heritage Life. It is inspiring to see how our offering is helping the insurance leader accelerate growth," said Andy Zambito, Chief Sales Officer, Americas, Creatio.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com

Date Posted: Thursday, November 4, 2021