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Inference Extends Support for Google Contact Center AI and Dialogflow

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Inference Solutions, a global provider of Intelligent Virtual Agents for sales and service organizations, announced the global availability of Inference Studio’s latest version, which makes it easier for telecommunications carriers, contact center software providers and enterprises of all sizes to harness the power of Google’s Contact Center AI (CCAI).

As consumers become accustomed to interacting with their Google Home and Android devices, they now expect a similar self-service experience when contacting their favorite brands for service. This shift in consumer expectation is driving enterprises to ask their carriers and software service providers for easy-to-deploy CCAI solutions.

"Google APIs for the contact center are being rapidly embraced by our partners, both to assist live agents and to deliver a more conversational self-service experience. Inference Studio is designed to help them price, package and deploy intelligent virtual agent solutions that meet a wide range of needs for their customers," said Inference Solutions CEO Callan Schebella. "The latest version of Inference Studio makes this even easier by giving them a wide range of new capabilities, including access to pre-built Dialogflow agents, and the ability to more easily integrate agents they’ve built themselves."

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Date Posted: Thursday, April 25, 2019



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