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Uniphore to Acquire Jacada to Transform Customer Experience

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Palo Alto, CA, Atlant, GA, USa, and Herzilya, Israel, July 27, 2021 -- Uniphore, a provider in Conversational Service Automation (CSA), announced its agreement to acquire Jacada, a customer experience provider with a low code/no code platform for contact center automation. 

Combined with Jacada’s low code/no code platform, Uniphore’s conversational automation platform will empower businesses to easily automate key interactions across self-service and agent-assisted customer engagements. With this comprehensive platform, business users can realize state-of-the-art digital transformation, resulting in significant ROI.

"Today, I welcome the Jacada team and celebrate the announcement that will ultimately bring cutting-edge low code/no code technology to our portfolio along with a very talented team of professionals who will supercharge the Uniphore innovation engine," said Umesh Sachdev, CEO and Co-founder of Uniphore. "I am very excited to have the Jacada team join us as we work together to bring our customers new ways to quickly and easily build and deliver transformative customer experiences."

"Our customers rely on us to bring them the latest and greatest solutions to help them grow their business," said Yochai Rozenblat, CEO of Jacada. "We are stoked about joining forces with a team who is both experienced and passionate about contact centers, customer experience, and intelligent automation. Looking at what Uniphore has developed across such a wide range of applications and areas, we know that together, we will truly lead the industry in new and exciting ways, combining advanced automation and AI capabilities to deliver solutions that create lasting value and differentiation for our customers."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswireindia.com

Date Posted: Wednesday, July 28, 2021



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