Talkdesk(R), Inc. Introduces Talkdesk Workspace
Launched in conjunction with Talkdesk’s new image and tagline, "Experience. A better way.," the company also introduced Talkdesk Builder, a set of low- and custom-code development tools that enable customization of every aspect of the contact center — from integrating data sources to creating workflows to building custom applications. Together, Workspace and Builder allow enterprises to build highly personalized and customized contact centers that make it easier for everyone from supervisors to agents to deliver a better customer experience.
"The introduction of Talkdesk Workspace and Builder marks a complete redefinition of what today’s enterprise contact center should and can be," said Charanya Kannan, chief product officer, Talkdesk. "Workspace brings together the 20 new innovations Talkdesk introduced during the first 20 weeks of 2020 into one customizable workspace. As we embark on this new journey and continue to revolutionize the customer service market with Talkdesk CX Cloud, modern contact centers will differentiate themselves by the degree to which they can be customized and personalized for any user or industry."
"Gone are the days when contact centers were either impersonal and rigid or had to be built from scratch. Today we’re ushering in a new era in which your contact center can truly be your contact center," continued Kannan.
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Friday, April 30, 2021
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