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Zappix Announces Expanded Talkdesk Partnership with Integrated Visual Self-Service Solutions

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Burlington, MA, USA, Nov 2, 2021 -- Zappix, an On-Demand Visual Self-Service provider, announced an expanded partnership with Talkdesk, a global customer experience provider for customer-obsessed companies, to offer integrated Self-Service Solutions for Talkdesk customers. The partnership combines the Talkdesk cloud-based contact center platform with scalable Zappix visual self-service solutions to resolve customer inquiries, improve customer satisfaction, reduce costs, and grow revenues.

"The demands placed on today’s contact centers require more innovative, flexible, and customer-centric solutions that provide a tailored experience and allow customers to interact with brands through their channel of choice," said Robert Gavin, vice president of alliances, Talkdesk. "Zappix is helping to answer the call of a digital-first world. Now it’s easier than ever to integrate mobile-oriented, self-service solutions like Zappix Visual IVR into Talkdesk contact centers to give businesses a better way to drive great customer and agent experiences."

"We’re excited to expand our partnership with Talkdesk, a company just as committed as we are to delivering innovative digital solutions to modern customers," said Yossi Abraham, president, Zappix. "Talkdesk understands the critical role self-service and automation play in today’s customer experience landscape, and delivers a cutting edge platform that enhances Zappix implementations."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com

Date Posted: Thursday, November 4, 2021



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