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Zappix Announces Expanded Talkdesk Partnership with Integrated Visual Self-Service Solutions #contactcenterworld "The demands placed on today’s contact centers require more innovative, flexible, and customer-centric solutions that provide a tailored experience and allow customers to interact with brands through their channel of choice," said Robert Gavin, vice president of alliances, Talkdesk. "Zappix is helping to answer the call of a digital-first world. Now it’s easier than ever to integrate mobile-oriented, self-service solutions like Zappix Visual IVR into Talkdesk contact centers to give businesses a better way to drive great customer and agent experiences." "We’re excited to expand our partnership with Talkdesk, a company just as committed as we are to delivering innovative digital solutions to modern customers," said Yossi Abraham, president, Zappix. "Talkdesk understands the critical role self-service and automation play in today’s customer experience landscape, and delivers a cutting edge platform that enhances Zappix implementations." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, November 4, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |