#contactcenterworld

Palo Alto, CA, USA, Nov, 2022 -- Cresta, a provider in real-time intelligence for the contact center, announced the availability of an integration between Cresta and Zoom Video Communications, Inc. With this integration, Zoom Contact Center customers now have the ability to deploy real-time voice integration in their contact center using Cresta's AI-driven, real-time intelligence layer.

This integration will allow Zoom customers to accelerate revenue generation by improving sales conversion rates, and increasing customer retention and collections. Cresta's real-time intelligence platform also improves call coaching by automating the quality assurance process.

"The Zoom Contact Center solution has set a new standard for customer experiences through omnichannel and video-optimized interactions," said Zayd Enam, CEO of Cresta. "The Cresta integration will help Zoom Contact Center accelerate its goal of meeting the needs of the modern agent and end customer experience."

"The Cresta platform complements the Zoom Contact Center offering," says Kentis Gopalla, Head of Ecosystem for Zoom Phone and Contact Center. "The combination of Cresta's real-time capabilities with Zoom Contact Center helps our customers improve agent productivity by providing additional insights, and deliver better customer experiences. This integration makes it easy to offer our solutions in a secure way without complex IT work, so customers can focus on business value."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

Date Posted: Monday, November 14, 2022