#contactcenterworld

Morrisville, NC and San Francisco, CA, USA, Sept, 2021 -- TrialCard Incorporated, a full-service life sciences commercialization partner, announced it has selected Infinitus Systems to implement its Digital Assistant platform to automate contact center activity with payers.

The two parties executed a rapid implementation, moving from pilot to production within 30 days. With the Infinitus capabilities integrated into TrialCard's proprietary patient services platform, the team can leverage Infinitus' elastic scalability to dynamically process thousands of benefit verification calls per day.

"For over twenty years, TrialCard has provided its life science partners and their patients the industry's best affordability and access programs. With today's announcement, we've created more capacity to help patients by automating repetitive payer-facing processes like phone calls," said TrialCard Chief Strategy Officer, Scott Dulitz. "We are excited to work with Infinitus to enhance our scalability and bring about further operational efficiencies to support the needs of our customers," added TrialCard Vice President of Operations, Eric Willis.

More than 900 million healthcare-related phone calls are made every year in the US, with the primary purpose to initiate a process, collect information, request clarification, or check the status of a previously initiated process. The average phone call is over 35 minutes in length, and more than a million healthcare professionals spend over four hours each day making these tedious phone calls. 

"We are excited to be part of TrialCard's digital transformation journey," said Ankit Jain, co-founder and CEO of Infinitus. "This decision will no longer require TrialCard's patient access team members to sit on hold and ask the same questions over and over. Adding the Infinitus Digital Assistant will provide TrialCard's patient access teams with process efficiencies to return to the patient interactions that really matter."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

Date Posted: Monday, September 27, 2021