#contactcenterworld

Reading, UK, Nov 3, 2021 -- IPI, a digital contact centre provider, announced its ‘pause and resume’ solution, Pauseable, is now available on Genesys AppFoundry, a dedicated marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimise their workforce.

The integration makes it easy for Genesys customers to automatically stop and start call and screen recording during the taking of a payment or collection of sensitive data on Genesys Cloud CX™ without any manual intervention by the agent. Pauseable allows recordings to automatically be ‘paused’ and ‘resumed’ based on events or triggers. 

"Compliance within contact centres is a must, and having an easy-to-integrate solution that automatically pauses and resumes call and screen recordings is an effective way to ensure customer data is protected and the guidance set out in PCI DSS, GDPR and other regulations is adhered to," said Steve Murray, Solutions Director at IPI. "We are delighted to have extended our relationship with Genesys further to include our integration within AppFoundry and have it available globally to existing customers and new prospects.".

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://ipintegration.com

Date Posted: Thursday, November 4, 2021