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2Ring Integrates kuando Busylights with Cisco Contact Centers


Sacramento, CA, USA, April 28, 2020 -- 2Ring is proud to announce the general availability of kuando Busylight integration with Cisco Contact Centers via 2Ring Gadgets for Cisco Finesse.

Busylight is a small external device used in contact centers. The device connects to a call center agent’s PC via USB port and it changes its color based on signals from external systems. 2Ring Gadgets listens for Cisco Contact Center events and changes the color of Busylight based on what is happening – agent state, time in state, metrics reaching pre-defined thresholds, etc.

2Ring Gadgets for Cisco Finesse is a software solution that enhances the user experience of agents and supervisors in Cisco Contact Centers. 

And now, thanks to 2Ring Gadgets for Cisco Finesse, Busylight Omega and Busylight Alpha are both coming to Cisco Contact Centers. These plug-and-play devices can provide a visual and audio indicator for incoming calls, eliminating the risk of calls getting missed by agents, and creating a more productive work environment. "Our customers have been asking us to integrate Cisco Finesse with Busylight, so we are very happy that we are able to bring this option to every Cisco Contact Center that also utilizes 2Ring Gadgets for Cisco Finesse v5.0 or later," says Michal Grebac, Strategic Sales & Marketing Director.

"We’re very excited to be working with 2Ring and to have Busylight support integrated into their suite of Gadgets for Finesse. Knowing an agent’s status is very important and helps create an efficient contact center environment. To kick things off, Plenom & 2Ring have partnered together to offer a special discount code giving all new customers a 15% discount. This code is valid until August 31, 2020. Please contact either 2Ring or Plenom to retrieve the code to order any of our Busylights and get started," said Mitch Friend, President at Plenom.


Posted by Veronica Silva Cusi, news correspondent
Source: https://www.2ring.com

Date Posted: Thursday, April 30, 2020

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