#contactcenterworld

Atlanta, GA, USA, Feb 9, 2021 -- Intradiem, a provider in contact center automation, announced the expansion of the company’s proprietary real-time automation platform into back-office operations.

Cost reduction continues to be a top priority for many organizations, especially during the pandemic. Companies with contact centers have realized the benefits of automation within their centers and identified the need to leverage the same capabilities in the back office.

"Historically, we have partnered with our customers to drive savings in their contact centers," said Matt McConnell, CEO of Intradiem. "Our customers told us they faced similar operational challenges in the back office as they once had in the center. Without the ability to act in real-time, their centers couldn’t process time-sensitive data quickly enough to make an impact. When Intradiem’s solution is applied to the back office, our customers achieve significant cost savings by taking automated actions to drive productivity gains at the associate level."

#contactcenterworld

Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Wednesday, February 10, 2021