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New York, NY, USA, Aug, 2021 -- Glia, a provider of Digital Customer Service, announced that it has partnered with Duck Creek Technologies (Nasdaq: DCT), a provider of SaaS insurance core systems, to offer Duck Creek’s customers Glia’s Digital Customer Service platform. This enables insurers to provide a significantly enhanced level of agent and customer service, reduce call times and boost efficiencies.

"There’s been a massive global shift towards self-service, often leaving agents and customers in need of help during more complex processes," said Dan Michaeli, CEO and co-founder of Glia. "By partnering with Duck Creek, we can empower P&C insurance carriers to effectively serve agents and customers in the digital domain, delivering experiences that will differentiate and increase brand loyalty in this highly competitive market while reducing servicing costs. We’re excited to partner with Duck Creek, a leader and innovator in the insurance industry, helping them take a digital-first approach to agent and customer service."

"It’s now more important than ever for insurers to offer their agents and customers the digital-first customer experiences they have come to expect from all of the companies they do business with," said Elizabeth Del Ferro, Vice President, Partner GTM at Duck Creek Technologies. "Delivering efficiency as well as satisfaction is critical to customer and producer retention, as well as growing books of business, and Duck Creek is thrilled to welcome Glia into our rapidly-growing partner ecosystem."

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Posted by Veronica Silva Cusi, news correspondent
Source: Glia

Date Posted: Monday, August 16, 2021