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Observe.AI and Microsoft Team Up to Redefine Customer Experience with Contact Center AI #contactcenterworld Contact centers have a wealth of data that can improve the overall quality of the customer experience. Unfortunately, data capture and evaluation workflow problems have prevented many organizations from getting full visibility into customer-agent interactions and making agent performance enhancements at scale. Observe.AI is a Contact Center AI solution that analyzes voice and chat interactions, extracts actionable sentiment insights, and automates evaluation workflows. Leveraging Observe.AI and Microsoft together, enterprises can apply AI to modernize their customer service teams across use cases like customer support, sales, compliance, and workforce optimization. "Observe.AI’s experience in the Microsoft for Startups program has been critical in reaching enterprise customers who can benefit from our solution. In the last year alone, we have seen a 600% increase in Annual Recurring Revenue. Having Microsoft as a key growth partner gives us critical resources to conduct machine learning research and train our deep learning models." said Swapnil Jain, Chief Executive Officer and Cofounder, Observe.AI. "We look forward to further developing our product within Microsoft’s ecosystem and expanding our global presence by leveraging the Microsoft Commercial Marketplace." "Working with Observe.AI, companies within the Microsoft ecosystem can modernize their contact center operations with AI to better address customer needs," said Jeff Ma, Vice President, Microsoft for Startups. "Microsoft for Startups is a program committed to helping startups at all phases of their journey; Observe.AI is one such success story. We’re thrilled to work with Observe.AI as they help the enterprise shift contact center operations to a cloud-first, remote-work friendly environment." #contactcenterworld Veronica Silva Cusi, news correspondent Date Posted: Thursday, February 4, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |