#contactcenterworld

Vancouver, BC, Canada and Sunnyvale, CA, USA, Feb. 9, 2021 -- Google Cloud and TELUS announced a strategic alliance to co-innovate on new services and solutions that support digital transformation within key industries, including communications technology, healthcare, agriculture, security, and connected home. The 10-year collaboration will also accelerate TELUS’ IT and network modernization initiatives, enabling further operational agility and supporting improved customer experiences.

"This announcement represents an important milestone in our longstanding growth strategy, reflecting our team’s unwavering commitment to innovation as we accelerate our digital transformation journey," said Darren Entwistle, President and CEO of TELUS. "Our strategic partnership with Google will propel our digital leadership across the communications technology, healthcare and agriculture sectors, whilst amplifying our Customers First priority, redefining how service is delivered in Canada and globally. As world leaders in social capitalism, our organizations will leverage the potency of our technology to create meaningful human and social outcomes, as we continue to build stronger, healthier and more sustainable communities."

"We are proud to partner with TELUS to help fuel a fundamental shift to digital, leveraging data and AI to create valuable insights and improve customer experiences in multiple verticals," said Thomas Kurian, CEO, Google Cloud. "We operate the cleanest cloud in the industry, and this partnership demonstrates the potential of what’s possible when you combine technology and innovation with a commitment to create a more sustainable world."

TELUS and Google will continue to partner with TELUS International, a digital customer experience (CX) provider that designs, builds and delivers solutions for global and disruptive brands, to help enterprises achieve their digital transformation goals.

#contactcenterworld

Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com

Date Posted: Wednesday, February 10, 2021