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Playvox Introduces Customer AI with the Acquisition of Prodsight #contactcenterworld Prodsight uncovers customer insights by analyzing customer conversations and feedback with the use of artificial intelligence (AI) and Natural Language Processing (NLP). "With the explosion of live chat support, brands are now sitting on a goldmine of customer insights. The only problem is that all of that data is stuck in unstructured free-text form that's challenging to analyze and understand at scale," said Tadas Labudis, Chief Executive Officer of Prodsight. "Customer AI leverages the latest NLP technology to allow brands to analyze millions of customer interactions and detect issues much sooner to prioritize the right fixes faster." The acquisition will strengthen Quality Management and Coaching with sentiment analysis and tag management and unlock future enhancements for customers across the Playvox suite over the coming quarters. "With the launch of Customer AI, Playvox customers will be able to not only manage their customer support staffing, quality, and performance, but also easily leverage cutting-edge AI to automatically tag tickets and gather customer feedback from across all of the unstructured data resident within their customer interactions, for unprecedented insight and ease of operations," shared Louis Bucciarelli, Chief Executive Officer of Playvox. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, January 14, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |