© ContactCenterWorld.com

TTEC Names Shelly Swanback as CEO, TTEC Engage


Denver, CO, USA, May 2022 - TTEC Holdings, Inc. (NASDAQ:TTEC), a global CX (customer experience) technology and services for digital CX transformation, announced that Shelly Swanback has been named Chief Executive Officer of TTEC Engage. Ms. Swanback brings deep expertise across the Company's five growth pillars including technology innovation, vertical differentiation, enterprise-wide diversification, geographic expansion, and strategic M&A.

Swanback will partner with TTEC's Chairman and CEO Ken Tuchman and the Company's senior leadership team to accelerate TTEC's next phase of growth. "I am thrilled to welcome Shelly to the TTEC family. She is both a market-facing executive and a strong, cultural leader with a proven track record of building strategic value with C-level clients, employees, partners, and shareholders. Skilled at driving innovation globally and at scale, Shelly brings vertical industry knowledge, customer experience domain expertise, and strength in digital product development," said Ken Tuchman, chairman, and CEO, of TTEC.

"In the last 10 years, TTEC has doubled in size and more than doubled its profit. With our massive addressable market, broad and deep CX capabilities, and solid financial profile, our ambition is to double the business again, but in half the time. Shelly shares our vision and has the passion and expertise to take us to the next level," Tuchman concluded.

"The winners in the experience economy will be the brands that are customer obsessed and have the ability to deliver personalized, effortless experiences at scale," explained Ms. Swanback. "I'm thrilled to join TTEC at this pivotal time. The Company's vision of bringing humanity to customer and employee experiences through continuous innovation with talent, data, AI and emerging technologies resonates deeply with me. With the intensifying focus on digital adoption, no one is more capable or ready than TTEC to help companies and their customers win in the experience economy. I'm excited to get started working with Ken and the team to accelerate growth in this next phase of TTEC's transformation."

Tuchman continues, "I'm more excited than ever about our business. Extending our executive team with Shelly at the helm of TTEC Engage will amplify and accelerate our progress as we help our clients and their customers win in the experience economy."


Posted by Veronica Silva Cusi, the news correspondent
Source: TTEC

Date Posted: Sunday, May 8, 2022

About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.