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Aegis Positioned in the Gartner's Magic Quadrant for Customer Management Contact Center BPO 2017


Mumbai, India, April, 2017 -- Aegis Limited, a global outsourcing and technology services company, announced it has been positioned in the Gartner Magic Quadrant for Customer Management Contact Center BPO 2017 report. Gartner has named Aegis as a Challenger in the magic quadrant based on a bi-dimensional matrix, evaluating its ability to execute and completeness of vision.

As per the Gartner report - The worldwide customer management business process outsourcing market is expected to grow at a compound annual growth rate (CAGR) of over 5.2% (CAGR 2016 through 2021). By 2021, Gartner estimates the market will increase in size to approximately $46 billion. The market is rapidly changing and moving to more digital, multichannel, automated (RPA and IA) service adoption, with embedded advanced analytics built into business processes.

Sandip Sen, Global CEO, Aegis Limited said, "At Aegis, we design, enable, and deliver customer experience that is aligned with our clients' business strategy and that positively impacts their growth and profitability. We continue to focus on scaling up operations and providing best-of-breed processes and technologies, with better service quality leading to enhanced customer experience."


Posted by Veronica Silva Cusi, news correspondent
Source: Aegis

Date Posted: Friday, April 21, 2017

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