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Ridgeland, MS, USA, Mar 29, 2022 -- Vergent LMS, a fintech lending platform, announced its partnership with Universal Contact Centers (UCC), a full-service bilingual contact center, to jointly integrate and market each other’s services.

UCC provides nearshore, first-party staffing for a wide range of services, including customer experience, quality assurance, collections and social media management in the consumer lending industry. Based in Tijuana, Mexico, UCC’s bilingual and bicultural staff can serve English- and Spanish-speaking customers.

According to Forbes, the United States has the second largest Spanish-speaking population in the world. In total, 13% of Americans, or about 42 million people, speak Spanish at home. Banks and other lenders that wish to appeal to this massive bloc of people must provide solutions to accommodate them.

"Our services helps businesses all across the country, so we are pleased to partner with another powerful, innovative solution," said Archie Donovan, CEO of UCC. "Vergent’s next-generation lending platform has proven itself to be highly robust and effective. We’re excited to work alongside Vergent LMS and continue to revolutionize consumer finance."

"UCC offers a truly outstanding service by providing a workforce that can effectively engage with a diverse array of customers," said Scott Putnam, CEO of Vergent. "As we continue to improve our vendor ecosystem and provide our end-to-end lending platform, we’re proud to work with UCC and deliver the best lender and customer experience possible."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Wednesday, March 30, 2022