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Sprinklr Launches Voice Integration With Amazon Connect to Unify the Contact Center #contactcenterworld New York, NY, USA, April 2022 - Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, announced an integration with Sprinklr Modern Care and Amazon Connect to unify the contact center. Sprinklr and Amazon connect customers can both immediately benefit from the integration. Sprinklr customers can now quickly add voice services with Amazon Connect to improve their contact center experience. Amazon Connect customers can access a complete Unified-CXM platform from Sprinklr to give agents a seamless, 360-degree view of brand conversations across 30+ internal, digital, and social channels. "With Sprinklr and Amazon Connect, brands can better understand and optimize interactions with customers across any channel," said Doug Balut, Senior Vice President of Global Alliances at Sprinklr. "When a consumer expresses a sentiment about a brand on any channel – social media, messaging, in-app, live chat, email, etc. – Sprinklr captures that information for analysis and action by marketing teams. By integrating Sprinklr and Amazon Connect, customers can now link contact center operations to all of that customer experience data. The contact center becomes an integrated part of the complete marketing, social, e-commerce, and unified care operation. This integration opens nearly unlimited use cases for complete customer experience management." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, April 26, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |