Bangalore, India, Oct 17, 2017 -- Hinduja Global Solutions Limited (HGS) (Listed on NSE & BSE, India) earned top honors in the Transformation category at the NASSCOM Customer Service Excellence Awards 2017 held recently in Bangalore.
The company won the award for its transformational engagement with a US-based insurance client. HGS used reengineering and a design thinking approach to automate manual and legacy processes by leveraging Robotic Process Automation (RPA) and a combination of blended, full and cognitive automation to make their massive processes more efficient while maintaining cost optimization.
"We are honored to be recognized for our transformational capabilities by NASSCOM," said Ram Mohan Natarajan, Sr. Vice President – Business Transformation, HGS. "The advent of digital and automation technologies is proving to be a game-changer in how we deliver to clients. By applying a design thinking approach with deep domain and process reengineering expertise along with key insights, HGS delivers end-to-end intelligent automation that goes beyond cost transformation to improve business outcomes for clients."
"It is really heartening to see the pledge that the companies in the industry have taken towards enhancing business delivery for clients; Today, companies are working towards creating processes and leveraging new technologies to increase the delivery quotient of their customers. This trend will go a long way, helping firms in leveraging the technologies they invent today to ensure business sustainability in the future," said Raman Roy, Chairman, NASSCOM.
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Wednesday, October 18, 2017
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