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Telstra Launches 2 Hour Delivery Service #contactcenterworld Michael Ackland, Consumer & Small Business Executive said that changes to retail brought about by COVID had inspired Telstra to invest in new customer experiences across a range of channels. "During COVID, our Call & Collect options have taken off. Customers are looking for more ways to shop; more offers and more immediacy and that is why we have introduced Telstra Day, and now we are introducing superfast delivery to give our customers more of what they want". Michael Ackland said "Our digital user base is one of the largest in Australia and we have invested heavily in our online experiences over recent years. Coupled with our store buybacks and the return of our call centres to Australian shores, we believe that we are well placed to service our customers, however they choose to engage with us". #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Wednesday, September 22, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |