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Cognigy and Foundever Create Partnership to Offer Conversational AI Solutions for Contact Centers #contactcenterworld "Today, Foundever is the preferred partner for more than 750 of the world’s leading and digital-first brands," said Mariana Diniz Lauar, VP, global head of digital solutions at Foundever. "Partnering with Cognigy gives us the ability to harness the power of the most impressive Conversational AI platform on the market. It enables us to work more efficiently and provide chatbot and voicebot experiences that are more accurate, consistent and scalable. This, in turn, helps us improve customer experience while addressing key contact center efficiency drivers with immediacy and effectiveness to reduce call volume, average handling time and costs." "We are thrilled to join in partnership with the Foundever family and integrate our Conversational AI technology into their suite of customer service solutions," said Hardy Myers, SVP of business development and strategy at Cognigy. "Our partnership will enable businesses to deliver exceptional customer experiences, increase operational efficiency, and drive revenue growth through the power of Conversational AI." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, March 31, 2023 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |