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Cognigy and Foundever Create Partnership to Offer Conversational AI Solutions for Contact Centers

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DÜSSELDORF, Germany & SAN FRANCISCO, CA, USA, Mar 27, 2023 - Cognigy, a Conversational AI market provider, and Foundever™, a global provider in the customer experience (CX) industry, announced a new partnership aimed at delivering customer experience. The partnership combines Cognigy’s Conversational AI platform, Cognigy.AI, with 30+ years’ experience from Foundever in delivering impactful CX solutions that create end-to-end conversational solutions which accelerate the digital transformation of the contact center. Together, Cognigy and Foundever will offer brands truly personalized customer journeys.

"Today, Foundever is the preferred partner for more than 750 of the world’s leading and digital-first brands," said Mariana Diniz Lauar, VP, global head of digital solutions at Foundever. "Partnering with Cognigy gives us the ability to harness the power of the most impressive Conversational AI platform on the market. It enables us to work more efficiently and provide chatbot and voicebot experiences that are more accurate, consistent and scalable. This, in turn, helps us improve customer experience while addressing key contact center efficiency drivers with immediacy and effectiveness to reduce call volume, average handling time and costs."

"We are thrilled to join in partnership with the Foundever family and integrate our Conversational AI technology into their suite of customer service solutions," said Hardy Myers, SVP of business development and strategy at Cognigy. "Our partnership will enable businesses to deliver exceptional customer experiences, increase operational efficiency, and drive revenue growth through the power of Conversational AI."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Friday, March 31, 2023



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