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New York, NY, USA, July 26, 2022 -- Glia, a provider of Digital Customer Service (DCS), announced Glia Virtual Assistants (GVAs) to help companies improve resolution times and lower costs while providing seamless customer experiences that blend virtual and human guidance. Built on conversational AI solutions from Glia’s recent Finn AI acquisition, GVAs are optimized for banks and credit unions and pre-trained to deliver out-of-the-box value. By fully integrating GVAs into its market-leading platform, Glia offers a single provider solution for Digital Customer Service.

"Glia Virtual Assistants are that rare win-win-win solution, improving efficiency, delivering after-hours support and also enhancing the customer experience. By automating handling of routine service inquiries, live representatives can focus on resolving more complex issues. This reduces costs, accelerates resolution times and boosts customer and employee satisfaction," said Dan Michaeli, CEO and Co-Founder of Glia.

"The proliferation of chatbots and AI technology in general is creating complexity for financial institutions, especially for those developing their own automated solutions. Glia aims to cut through the chaos with virtual assistants that streamline deployment and accelerate time-to-value on our Digital Customer Service platform. Better yet, we continue to enhance the benefit of our GVAs by leveraging our time-tested library of AI-powered responses to help clients meet existing and emerging needs," said Justin DiPietro, Chief Strategy Officer and Co-Founder of Glia.

GVAs are available immediately.

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Posted by Veronica Silva Cusi, news correspondent
Source: Glia

Date Posted: Thursday, July 28, 2022