© ContactCenterWorld.com

Coronavirus: Cardiff Call Centre Worker has Virus


Cardiff, Wales, March 10, 2020 -- A call centre worker in Cardiff has been diagnosed with coronavirus.

In a statement, Sky said: "We can confirm that a Sky colleague in our Cardiff contact centre has been diagnosed with Covid-19 and they are self-isolating at home."

Its office in the Capital Quarter on Tyndall Street was evacuated at 14:30 GMT on Tuesday and has been closed for deep cleaning.

To date, Public Health Wales (PHW) has confirmed six cases in Wales.

The number of coronavirus cases in the UK has now reached 373, a rise of 54 on Monday's figure.

There are 324 confirmed cases in England, 27 in Scotland, 16 in Northern Ireland and six in Wales.

On Tuesday, a man in his early 80s became the sixth person in the UK with the virus to die.

Sky's senior corporate communications manager Dale Bihari said the office would re-open on Thursday, adding: "Protecting our people is - and always will be - our top priority and so we are closing the contact centre today and sending everyone home as a precaution.

"We're contacting anyone who has been in contact with our colleague."

PHW has so far confirmed one case in Swansea, one in Cardiff, two in Pembrokeshire, one in Newport and one in Neath Port Talbot.

Meanwhile, a number of community testing units (CTUs) have been set up across Wales.

In north Wales, Betsi Cadwaladr University Health Board said it had opened three drive-through units at Rossett Clinic in Wrexham, Bryn y Neuadd Hospital in Llanfairfechan, Conwy county, and Ysbyty Alltwen in Porthmadog, Gwynedd.

Hywel Dda University Health Board has also opened two CTUs - one in Cardigan in Ceredigion and another in Carmarthen.

Swansea Bay University Health Board said it had opened a drive-through testing centre in a former playing field changing rooms off the M4.

Visits to all units must be arranged through the 111 service.

Welsh First Minister Mark Drakeford has warned assembly members the coronavirus outbreak could put "enormous strain" on public services in Wales, including the NHS.

The Welsh Rugby Union has also updated its advice for fans planning on heading to the Wales v Scotland Six Nations match on Saturday.

The clash is still going ahead, and rugby officials in Wales said they were following the latest guidelines from PHW and the World Health Organization.

The WRU said hand sanitiser stations will be in place across Cardiff's Principality Stadium, and stewards have been given guidance on coronavirus.

"We recommend that you do not attend the match if you have been advised to self-isolate," said match officials in Cardiff.


Posted by Veronica Silva Cusi, news correspondent
Source: https://www.bbc.com

Date Posted: Thursday, March 12, 2020

About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.