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NovelVox Introduces BI-enabled iVision Plus Wallboards and Agent Dashboard for Cisco Webex Contact Centers


Roswell, GA, USA, July 19, 2022 -- NovelVox strives to deliver bespoke contact center solutions to boost agents' productivity and performance. Thus, NovelVox has launched intuitively designed iVision Plus Wallboards for the Cisco Webex contact center. The Wallboard empowers supervisors and agents with self-management and enables them to take proactive actions to improve contact center performance.

NovelVox CEO, Amit Gandhi, quoted, "Supervisors cannot harness the agent's strengths due to the inefficiency of the Wallboards. This affects the agent productivity along with contact center performance. Being associated with Cisco for 14 years as a preferred partner, we take a major step forward to align our business strategy with Cisco's product strategy. We are focussed on making all our products compatible with Webex CC. Thus, we have launched Wallboards and Agent Dashboards for Cisco Webex Contact Center with the intent to motivate and engage agents to achieve more. Our fully-configurable and visually appealing iVision Plus Wallboard ensures that agents are always on track with their KPIs without getting bored by dull, plain, and boxy wallboard designs."


Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com

Date Posted: Wednesday, July 20, 2022

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