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Durban 10111 Call Centre Non-functional for Past 6 Days #contactcenterworld From Thursday to Saturday evening, the South African Police Service (SAPS)’s 10111 number in Durban was totally non-functional, leaving millions of residents helpless. Police said that the 10111 number in Durban remained down, but calls had been rerouted to the call centre in Pietermaritzburg, which has a fraction of the strength of Durban. One such resident, who preferred to remain anonymous, said that he tried to call 10111 on Thursday to report a woman who was kidnapped and subsequently raped. "I was ped off. On Thursday evening I tried to call 10111, on more than one occasion - I think I have five calls on my call log. I could not get through in trying to get police assistance. In the end, the girl who was taken forcefully, was raped. We had to take her to Mahatma Gandhi Hospital." But KwaZulu-Natal police spokesperson Robert Netshiunda said that the reporting of crimes had not been compromised. "The eThekwini 10111 calls have been rerouted to the Pietermaritzburg call centre. No reporting of crimes has been compromised." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Wednesday, May 31, 2023 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |