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Upstream Works Announces Amazon Connect Cloud Contact Center Solutions for Enterprises #contactcenterworld UWA seamlessly integrates Amazon Connect voice with Upstream Works digital channels, including email, web chat messaging, co-browse, social, bots, and more. The easy-to-use unified desktop empowers agents with productivity and collaboration tools, as well as full visibility into the customer journey, enabling personalized customer interactions. "We are excited to partner with Amazon to leverage the Amazon Connect contact center services, enabling organizations to transform customer service and digital engagements," said Rob McDougall, CEO of Upstream Works. "With Upstream Works for Amazon, we’re bringing the next generation of our award-winning omnichannel contact center solution to enterprises at any scale and providing the flexibility to innovate on a growth platform." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, May 7, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |