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Laivly Launches Attended AI Platform to Modernize Call Centers at Scale #contactcenterworld The Laivly platform adds a layer of artificial intelligence (AI), machine learning (ML) and automation to any existing technology or across the entire tech stack to streamline workflows, analyze customers on the fly and guide agents to the best possible outcomes. "Laivly represents a significant leap forward for call centers worldwide," said Jeff Fettes, CEO and founder of Laivly and co-founder of 24-7 Intouch. "There hasn't been a meaningful change in call center technology or work in more than a decade, and customer service has suffered as a result. Laivly's platform changes all of this with a tool that improves customer care and call center jobs almost overnight — ultimately leading to happier customers, call center agents and companies." According to analysts at Forrester, two of the biggest priorities for customer service should be "future proofing" the technology stack as well as building a human centered contact center. Both of these priorities align with Laivly's mission. #contactcenterworld Date Posted: Thursday, July 21, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |