#contactcenterworld

Orlando, FL, USA, Sept. 27, 2021 -- Kore.ai, a conversational AI software company, announced the launch of SmartAssist, an AI-native end-to-end Contact Center as-a-Service [CCaaS] solution. The solution comes integrated with the Agent Assist virtual assistant to help live agents understand past history/context, as well as an intuitive desktop console that enables agents to easily manage conversations.

Long hold and wait times can anger already frustrated customers, creating a poor user experience and negatively impacting customer satisfaction. Further, employing a full staff of live agents on a 24/7 basis is not only costly but also inefficient and prone to errors and increased wait times. Built on Kore.ai’s enterprise-grade no-code conversational AI platform, SmartAssist accurately responds to the most sophisticated conversations across voice or digital channels, automatically escalating conversations to live agents with seamless contextual continuity to move conversations forward towards successful outcomes.

"Kore.ai SmartAssist empowers modern day contact centers to deliver an optimized customer and agent experience, efficiently resolving customers issues via voice or digital channels," said Raj Koneru, Founder and CEO of Kore.ai. "SmartAssist delivers on the promise of an AI-native contact-center that can be deployed quickly and flexibly, while also giving live agents a single workspace for comprehensive AI-powered assistance."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com

Date Posted: Tuesday, September 28, 2021