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Euroconsumers to Enhance Customer Experience With Vonage

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London, UK, Jan 9, 2020 -- Vonage (NASDAQ:VG), a global business cloud communications provider, announced that Euroconsumers, a cluster of consumer organisations, via its Test-Achats subsidiary, has selected Vonage’s contact centre solution to better serve its customer-base.

The Euroconsumers cluster wanted to deliver a superior customer experience, while strengthening its performance and operational efficiencies. It selected Vonage’s cloud contact centre solution for its Salesforce integration, omni-channel routing and reporting capabilities, together with its call quality and scalability.

Vincent Fraselle, director at Euroconsumers, comments, "We wanted to raise the bar on the customer experience we offer our valued subscribers and are pleased to have chosen Vonage as our partner in making this transformation. Implementing Vonage’s cloud contact centre solution across our business will enable our legal advisors to improve the quality of each call they have, while also refining our business processes".

Mário Saraiva, Group CIO at Euroconsumers, comments, "We wanted a cloud-based contact centre solution that integrates well with Salesforce. Vonage offers exactly this. It fits perfectly in our strategy to go for market standard solutions that require little integration effort and that are cloud native."

Paul Turner, VP Benelux and Nordics at Vonage, adds, "Vonage is pleased to have been chosen as an important partner of the Euroconsumers cluster as it seeks to compete on customer experience, while benefiting from complete flexibility and scalability. Our cloud contact centre solution integrates effectively with Salesforce, giving the Euroconsumers organisations better access to rich customer data, from which their legal advisers can make personal connections through every channel".

Comways, the current systems’ integrator of Euroconsumers, was selected for the implementation of its new contact centre solution across Belgium, Italy, Spain and Portugal. David Azoulay, Comways’ managing director, comments, "We are excited about the opportunity to collaborate with Vonage and Salesforce for this important project, which will certainly serve as a model for how organisations can upgrade their capacity to better interact with their end customers".

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Friday, January 10, 2020



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