#contactcenterworld

Quincy, MA, USA, Jan 19, 2021 -- Atlantic Broadband, a cable operator, announced that it has launched Hosted Voice 2.0, which is now available to new and existing customers across the eleven states it serves. The new offering builds upon existing Hosted Voice product offerings with a new Manager Portal web interface that provides businesses and their employees seamless access to calls, voicemails and chat. Through the Manager Portal, a Call Center feature will add a new level of business visibility into call center activity and training effectiveness.

Hosted Voice 2.0 also features new software with an improved design to ensure employees can access their important contacts, calls and voicemails anywhere, anytime.

"Hosted Voice 2.0 builds on the advanced services and features currently available to make the business user experience more seamless and user-friendly," said John Romagnoli, Senior Director of Commercial Products, Atlantic Broadband. "The new platform is accessed from an internet browser, meaning employees can login from any approved device to make and receive calls or communicate with colleagues. Remote employees have access to their desk phones from home or on-the-go so they can provide high levels of customer service, regardless of location."

The Hosted Voice 2.0 platform was built with additional server redundancy backup to help ensure uptime. Mobile and web applications can be accessed by employees using their unique username and password via any computer, iPhone or Android device. Push notifications alert users of new calls and voicemails.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Wednesday, January 20, 2021