Coveo AI-Powered Search and Relevance Platform Exceeds Customer Expectations
Coveo enhances and extends the Salesforce ecosystem by using artificial intelligence (AI) and machine learning (ML) together with content from virtually anywhere across the enterprise, helping to make every customer, employee and partner search interaction more valuable — from greater commerce engagement and conversion to improved self-service success and proficiency.
"Coveo has been instrumental in helping us work towards providing the optimal experience to our users. It makes it easy to bring together content from many sources and serve it up in one place. The integrated machine learning has allowed us to stay hands-off with tuning the search experience and the analytics make it easy to identify customer trends. Highly recommend!" - Kerri Rogers, Program Manager at Ultimate Kronos Group (UKG)
"Coveo is a very powerful tool that enables us to bring together many disparate resources into one place. It has enabled frictionless access to knowledge which means we can move faster, learn quicker and solve better." - Chris Jones, Application Support Lead at Medallia
"I highly recommend this tool to improve customer and employee experiences by reducing the effort it takes to find a relevant answer to ever increasing complex questions." - Laura Poertner, Director of Knowledge Services at F5 Networks
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Tuesday, September 21, 2021
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.