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Bayestree Intelligence Inc. Selected for Membership in Avaya DevConnect Program

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McKinney, TX, USA, Aug, 2021 -- Bayestree Intelligence Inc., better known by the name Sainapse(R), its flagship AI-based customer support product, announced it has been selected by Avaya, a global provider in solutions that enhance and simplify communications and collaboration, for membership as a Technology Partner in the Avaya DevConnect program. Avaya delivers open, converged, and innovative solutions for contact centers and unified communications that create communications experiences for customers and employees.

Customers expect their support experiences to be continuous, constant, customized, and cross-channel. Enterprises that deliver on this expectation lock in loyalty and future success. The AI support automation solutions that Sainapse provides can help Avaya enterprise contact center customers meet those expectations by delivering "INSTANT FIRST TIME RIGHT™" service and support.

"Today, the battlefield for market supremacy is in the area of customer experience, and customer support is the CX tip of the spear," said Avijit Biswas, CEO at Bayestree Intelligence Inc. "Corporations recognize the revenue impact of exceptional customer support, setting direct revenue-oriented KPIs for their support teams. The Sainapse solution helps enterprise support teams achieve those critical KPIs by enabling instant "INSTANT FIRST TIME RIGHT" customer support resolutions."

"Sainapse(R) AI-driven support automation for Avaya contact centers helps dramatically decrease both resolution time and costs, reliance on expert support professionals, and empowers support teams to deliver on revenue expectations," said Susy Liem, Avaya Vice President of Product Management. "We are pleased to have Bayestree Intelligence join our DevConnect program."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.accesswire.com

Date Posted: Thursday, August 5, 2021



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