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TSA Group Chooses Alvaria Workforce Engagement Management for Volume Forecasting, Mobile Schedule Management #contactcenterworld TSA Group opted to migrate to the Alvaria Workforce, provided by Alvaria channel partner Call Design, to take advantage of the added capability and benefits of a contact centre-as-a-solution (CCaaS). With Australian operations in Perth, Melbourne, Brisbane, Adelaide and Philippines operations in Manila, TSA Group was in the market for an enterprise-level, cloud workforce management solution with forecasting and scheduling capability. Alvaria Workforce enables TSA to optimise resources across multiple teams and customer campaigns. TSA Group needed a solution that would provide their agents with advanced self-service capabilities to ensure their staff have the ability to access shift information, request time off and swap shifts remotely. Alvaria Workforce was selected to help TSA accomplish their goal by maximising contact centre efficiency while minimising operating costs. Philippe Lanoux, TSA Group Reporting and Analytics manager, said, "We needed a cloud solution that would integrate with our broader contact centre technology, and provide our staff with a tool that enables them to manage their schedules when out of the office. These were important factors in our decision to move to Alvaria Workforce with Call Design." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, March 22, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |