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transcosmos Releases Data-driven Multi-channel Outbound Services #contactcenterworld With its data-driven multi-channel outbound services that merge human and digital, transcosmos makes attractive suggestions and offers tailored to the needs and lifestyle of customers via multiple channels, evolving from one-size-fits-all service approach that relies on agents' capability. In addition, transcosmos will serve clients in boosting customer experience and growing their businesses by executing so-called moment marketing, which embraces the moments where customers show a high interest in clients' brand and offers. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Wednesday, January 20, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |