© ContactCenterWorld.com
PalFish Chooses Vonage to Enhance Customer Acquisition and Post-Purchase Services #contactcenterworld PalFish is a professional private online tutoring platform designed for English language learners from 3 - 12 years old and based on Pearson academic programs. With thousands of overseas students across South Asia on its platform, PalFish offers short duration classes of 25 minutes each through various interactive tools, helping kids maintain high attention to achieve an ideal learning outcome. Vonage Communications APIs allow developers to easily enhance and build intelligent, intuitive customer experiences directly into their existing applications and devices. By embedding the Vonage Voice API and Messages API for WhatsApp communications into its platform, PalFish is able to connect with teachers, parents and students at scale, across geographies and channels. "The partnership with Vonage has been crucial to helping us reach our audience more effectively," said a representative from PalFish. "While the use of communication APIs is a first for PalFish, the integration of the solution into our existing systems was seamless and fuss-free. This has not only enabled us to enhance customer experience but also helped us acquire new customers." PalFish is also using the Vonage Messages API to offer efficient and seamless communication via WhatsApp. "The use of edtech services has skyrocketed since COVID-19. In Asia Pacific, the e-learning market size will be worth USD 90 billion by 2026.1 Service providers need to effectively reach their audience in order to tap into this growing market and acquire new customers. The Vonage Communications Platform enables businesses like PalFish to easily integrate scalable, international capabilities into their existing offering and connect with their customers on their preferred channels," said Sunny Rao, Senior Vice President, Global Sales, Vonage. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Wednesday, April 20, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |