© ContactCenterWorld.com
www.ContactCenterWorld.com

Lincolnshire Police Using what3words App

#contactcenterworld

Lincolnshire, UK, Nov 13, 2019 -- Police officers in the Stamford, Bourne and Deepings area are using a new app to help pinpoint people in need.

The location technology, what3words, divides the world into three metre by three metre squares.

Each square is allocated a unique three word address, which allows people to refer to their exact location no matter where they are.

Lincolnshire Police chief inspector, Steve Williamson, said: "Being able to identify a caller’s exact location is incredibly important.

"When incidents are reported, there is sometimes no easily identifiable landmark or postcode.

"Trying to establish exactly where these people are can result in valuable minutes being lost."

He added: "I would ask everyone who has a smartphone to download the app.

"Ask your family, friends and neighbours to download it."

The technology has already been rolled out across other forces and has proved a vital tool for locating people in an emergency.

In one incident, Bedfordshire Police used what3words to locate a mother and child who had been involved in a car accident.

The mother had no idea where she was but was advised by the call centre to download the what3words app via a link sent to her phone.

By giving them her three unique words officers were led straight to her.

Inspector Williamson said: "We are moving away from the old style questioning: 'Where have you come from?', 'Where are you going?', 'What can you see?'.

"These questions take time and aren’t always that accurate."

He added: "The control room staff that have used what3words for an emergency call have said how easy it is, and they were able to find the location a lot quicker than they previously would have."

Police and crime commissioner for Lincolnshire, Marc Jones said: "This innovation is another huge step forward in our efforts to keep the people of Lincolnshire safe.

"We have already invested in a cutting edge command and control system and, along with this new app, will mean the force can get the right officers with the right equipment to the right place quicker than ever before.

"It is another fine example of how Lincolnshire is using innovation to create a 21st Century police force equipped with the best technology to protect communities and residents."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.stamfordmercury.co.uk

Date Posted: Thursday, November 14, 2019



About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.